Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"You know it is going to be a no-good-very-bad-rotten day when you go to take your morning shower and there is no hot water… it has happened before, and not that long ago, and you know what the problem is – the hot water heater.
That was the start of my day at 5:30 and going into the utility room I saw that the hot water heater was leaking a steady stream into the emergency drain pan. I turned off the water supply and then got onto Angie’s List to find a plumber.
I called Fitch Specialties and left a message and had a return call from the owner, Tim, within 15 minutes. I explained the situation and Tim was at the house later that morning. He arrived in a large van which contained all the supplies needed for the job – including several water heaters. This allowed him to work without once leaving to run and get supplies or part.
To jump to the end: we had a new tank-less water heater installed and working before Tim left that same day! We’d rather be without power than without hot water so we were very pleased!
Tim did an amazing job and an incredible amount of work without assistance (other than me cleaning up some water and such) and without taking a break or leaving the house. Start to finish he worked to remove the old, busted water heater and install the new tank-less one. This entailed running a new gas supply line (thankfully the incoming gas supply was right there at the utility room) and removing the old exhaust assembly. Tim was able to put the new exhaust assembly into the old, existing hole through the wall – which saved time and saved me from having to worry about yet another hole in the wall. Tim ran new piping and got the water running again the same day. This is our 3rd water heater, and our 1st (and hopefully last) tank-less.
We’d recommend calling Tim Fitch of Fitch Specialties when you need help with plumbing. He’ll certainly be the first one we call in the future.
" L . C from Hampton, VA on February 27th, 2015
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Tim rocks the house down! Gave me all possible solutions so I could figure out what I could afford. Helped me in all ways. Stood in the cold while it was snowing, and put my new heater in. Very nice person, honest, came when he said he would. If you want a rinnai, Tim is the man to see!! I CANNOT say enough good things about him!!!" L . H from Norfolk, VA on February 24th, 2015
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Very professional & efficient service!" H . W from Suffolk, VA on February 19th, 2015
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Very professional & efficient service!" H . W from Suffolk, VA on February 19th, 2015
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Quick response (very much appreciated) and superior service. " D . C from Norfolk, VA on January 8th, 2015
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Service was outstanding. I called Tim Fitch at 8am needing assistance with a Rinnai heater I had installed 7 years ago (by someone else) and Tim was at my front door with about an hour. He promptly diagnosed my issue and had replaced the unit by the afternoon. Great service! He was quick and efficient. I would recommend Fitch Specialties to anyone interested in a new tankless water heater or repair. " W . B from Chesapeake, VA on December 22nd, 2014
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"First of all, I would like to express my great appreciation for the professional behavior and reassuring manner in which Mr. Fitch, the owner, conducted the span of their services. Upon my initial contact, Mr. Fitch was very cordial, accomodating and willingness to share his expertise. I was provided with a contract, initially, to detail the estimate of costs and services. Once I accepted the terms of the contract, we set a date for the removal and replacement of my water heater. My water heater is located in the attic and Mr. Fitch suggested a few additions to provide added safety precautions.The installation went smoothly:A 40 gallon Rinnai natural gas water heater was installedThe contractors were punctualOld water heater removed without any problemsWorked very quietly and neatly, no mess left behindJob completed in less than 2 hours I am a very satisfied customer and will gladly use his services for any future plumbing issues." G . R from Virginia Beach, VA on September 28th, 2014
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Our Rinnai tankless hot water heater was serviced by an expert service technician. A true professional in every respect whose customer service skills were nothing short of outstanding. I unequivocally recommend this company as a provider of top notch services. " C . P from Aydlett, NC on September 3rd, 2014
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Our Rinnai tankless hot water heater was serviced by an expert service technician. A true professional in every respect whose customer service skills were nothing short of outstanding. I unequivocally recommend this company as a provider of top notch services. " C . P from Aydlett, NC on September 3rd, 2014
5(5 / 5)
Fitch Specialties, LLC/files/fitchspecialtieslogo_med.jpg$2481 Box Elder Road, Suffolk VA
757-986-2840"Exceptional installation and service from Fitch Specialties, together with a great tankless water heater by Rinnai." D . J from Suffolk, VA on April 24th, 2014
