Customer Reviews

We're Your Local Water Heating Experts

Fitch Specialties

starstarstarstarhalf star 4.8 / 5 | 121 Total Reviews

Leave A Review


"I chose Fitch Specialties to install a Rinnai tankless water heater and run a gas line to my range/stove because of the following reasons.1. Tim Fitch (the owner), arrived on time.2. Mr. Fitch put booties on his boots to protect my floors and carpet.3. He provided excellent description and information on the 2 Rinnai tankless heaters that would be best for my house size, giving detailed pros and cons between each product.4. He provided detailed step by step description what need to be accomplished from start to finish including what may be issues that he has seen from previous installations.5. Provided on the spot a detailed estimate and went over it line item by line item.On the day of the installation, his assistant was here on time and Mr. Fitch arrived shortly there after (he had called stating he personality would be about 1 hr late). His assistant put booties on his boots and drained and removed the old tank water heater. By then Mr. Fitch arrived and the two of them work all day like a "well oiled machine". At one point the electrician they use arrived to install the power in the closet and without extra charge fixed the shorted out light fixture in the attic. The entire installation of the water heater went smoothly. In installing the gas line to the kitchen, they cut only the holes in the walls as necessary and installed required access panels where the holes were. Again the installation was professional.The entire experience with Fitch Specialties was very professional. They worked without stopping except for a short lunch. When they were done they cleaned up so well it did not look like they were ever here. Mr. Fitch took care of all the permits and the coordination with Virginia Natural Gas to replace my gas meter with the required larger meter. Mr. Fitch even scheduled the city inspection and was there to answer any questions and to fix if necessary any inspection findings. I can not say enough about how pleased I was with Fitch Specialties and with Tim Fitch's and his assistance's professionalism and pride in thir work. I have hired him to conduct the yearly maintenance for my new tankless water heater. Tim Fitch will be my plumber from now on."
E . M from Virginia Beach, VA on March 19th, 2013
starstarstarstarstar(5 / 5)
"Outstanding installation process! My thanks Tim and Zak for their professional job!"
G . B from South Mills, NC on February 20th, 2013
starstarstarstarstar(5 / 5)
"Fitch Specialties replaced my busted tank water heater the same day for a great price. Thanks."
R . C from Virginia Beach, VA on February 20th, 2013
starstarstarstar(4 / 5)
"Very professional people! Great product! I no longer have to worry about my hot water heater exploding in the attic and flooding my house!"
A . W from Virginia Beach, VA on February 20th, 2013
starstarstarstarstar(5 / 5)
"What a great experience! Tim was the best. His knowledge and expertise is beyond compare. This started as a nightmare with another company. I give many many thanks to Fitch Specialties. No organization can get any better than they are."
T . H from Moyock, NC on February 20th, 2013
starstarstarstarstar(5 / 5)
"Exceeded expectations! Tim Fitch recently replaced our broken hot water tank with a Rinnai tankless water heater. Exceptional customer service seems as though it is becoming more and more of a rarity these days, but this company delivers. Quick initial response, fast and efficient installation, extreme professionalism, thorough explanation, and a good price! They even took our broken tank away for us and provided us with information regarding a Virginia Natural Gas rebate and tax credit. I highly recommend Tim Fitch and associates. Save your time researching other companies - Fitch Specialties is definitely the way to go."
T . c from Suffolk, VA on February 20th, 2013
starstarstarstarstar(5 / 5)
G . T from Suffolk, VA on May 19th, 2011
starstarstarstarstar(5 / 5)
"Fitch Specialities completed the best job possible. They are absolutely the Best."
B . W from Moyock, NC on November 4th, 2010
starstarstarstarstar(5 / 5)
L . F from Suffolk, VA on May 9th, 2011
starstarstarstarstar(5 / 5)
D . F from Chesapeake, VA on May 9th, 2011
starstarstarstarstar(5 / 5)