"I have a Rannai Tankless natural gas hot water system. I called for service because an issue with not hot enough water at the taps. I explained the situation to Melissa and she instructed me on some things that I could try before they sent a tech out. I tried them but did not work. Tim called me back and we spoke for several minutes and came up with a common event that could cause the issue.( nothing to do with the tank-but affected the hot water at the faucets) I tried it and immediately solved the issue. I can only say that if this is what they do for new callers, I would trust them 100% for their knowledge and professionalism. Rannai should be proud to have this company as an authorized service contractor. This makes the ownership of the Rannai product even better than I have experienced over the last 7 years." K . S from Virginia Beach , VA on December 17th, 2015 (5 / 5)
"Tech's were courteous and answered all my questions. They cleaned up site when finished." W . B from Virginia Beach, VA on October 16th, 2015 (5 / 5)
"After several days without hot water I was fortunate enough to locate Fitch Specialties and could not have had a better experience. I was able to get help over the phone right away and a next day appointment with the promise that the situation would be resolved that day. They arrived on time, were extremely professional and diligent in their work, and delivered a top quality product and experience from start to finish ... I couldn't be happier or give a stronger endorsement!" P . H from Williamsburg, MD on October 13th, 2015 (5 / 5)
"The usual servicing call performance from you guys which is always good. Very cordial representatives, all business.
Don Buchholz" D . B from Chesapeake, VA on September 14th, 2015 (5 / 5)
"Fitch Specialties is awesome! Over the last several years we've contracted with them to install a Rinnai tankless water heater, run a gas line to the kitchen to switch to gas cooking appliances, and do the plumbing for a new "touch" faucet and sink following counter replacement. Tim Fitch and his crew are very responsive and do great work - highly recommend them to anyone needing plumbing work or considering home renovation projects!
" D . J from Suffolk, VA on August 24th, 2015 (5 / 5)
"With Fitch Specialties, the customer is always in the loop, no matter what. Top job in the area of communication and skills." R . T from Norfolk, VA on July 22nd, 2015 (5 / 5)
"Install tankless water heater and remove old heater. They did and excellent and quick job. Couldn't be more pleased. " T . W from Carrollton, VA on June 25th, 2015 (5 / 5)
"Services provided were OK, but cost charged for them were too high. I doubt if I will be a repeat customer." H . L from Virginia Beach, VA on May 28th, 2015 (3 / 5)
"Tim is great! The water heater went out at my house on a Friday. I called Tim at 4pm that evening and he was at my house Saturday at 8am to install a tankless system. One of the first things he did was use a router to round the edge on the plywood mounting board he was going to use. I knew right then that Tim pays attention to detail, takes pride in his work, and was going to do a great job. Tim was very professional and knowledgeable. He took the time to answer questions and made sure we understood the operation of our new water heater. I highly recommend Fitch Specialties for anyone needing plumbing services. " T . R from Elizabeth City, NC on May 4th, 2015 (5 / 5)
"Thanks Tim, appreciate your time today answering my questions and taking care of our annual service. " B . W from Virginia Beach, VA on April 14th, 2015 (5 / 5)